Shutdown the Surface completely (press and hold the power button long enough to make sure it’s powered off).You can follow this Microsoft How-To to set the Surface to boot from USB drive but here is a simplified version of it. Searching “Create a Recovery Drive” from Start menu will help you find the tool you need.Ĭhange Surface Firmware to allow boot from USB drive Plug in a USB flash drive into the computer, follow the Create Recovery Drive wizard to create Windows 10 recovery drive. If the Surface is running Windows 10, you can create a recovery drive from another Windows 10 computer. If you don’t have the recovery key handy, follow this Microsoft BitLocker Recovery FAQ page to see if it helps. You can simply skip all the steps below and start resetting your device from scratch to factory mode. Without the recovery key, there is just no way to get into the system to do any recovery. The Surface tablet is most likely encrypted with BitLocker. Retrieve BitLocker Recovery Keyįirst thing first, find out your BitLocker Recovery Key before starting to look into the solution to fix this issue. Here are the steps I took to get this issue fixed. There are no more BitLocker recovery options on your PC. I kept getting a message telling me that: And when the battery ran out of juice, the Surface shut itself down so abruptly that it couldn’t boot up after I plugged in the power cord. I kept it running until the battery died. I had my Surface running on battery the other night.
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